The complaints procedure and terms of business, including the fees or the basis on which these will be calculated and an estimate of the likely total fees, for my acting as a solicitor will be set out in the initial Client Care letter to you.
PLEASE NOTE:
INDEMNITY INSURANCE
Our liability: we carry professional indemnity liability cover of £2 million pounds. We therefore limit the level of our liability to you to £2 million pounds.
COMPLAINTS PROCEDURE:
We are confident that we will give you a high quality service in all respects. However, if you have any queries or concerns about our work for you or about the bill, please let us know and we will try and resolve any difficulties, problems or misunderstandings.
All firms of solicitors are obliged to attempt to resolve problems that clients may have with the service provided. It is therefore important that you immediately raise your concerns with us. We value you and would not wish to think you have any reason to be unhappy with us.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at P.O. Box 6806, Wolverhamptoon, WV1 9WJ, Telephone: 0300 555 0333, email: enquiries@legalombudsman.org.uk, website: www.legalombudsman.org.uk to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).